Screening: Conducts introductory interrogations to ascertain whether an individual has the jurisdictional basis to file a complaint. Completes the screening in 10-15 minutes, offers appropriate referrals if not in DHR jurisdiction, interacts and communicates in a professional and courteous manner.
Intake: Responds to walk-in, telephone, and/or written inquiries.
Defines discrimination and describes DHR complaint process, completes complaint intake forms, interacts and communicates in a professional and courteous manner.
Prepares evidence to be placed into files, receives and collates mailed documentation, verifies, tabs, and enters information into case files, documentation correctly tabbed, legible handwriting on front of divider tab, all documents identified, entered within five days of receipt and entered in CMS within three days of action.
Processes case-related mail/document gathering and other general office tasks (i.e. typing, scanning, photocopying, faxing,
filing, answering telephones, stamps outgoing mail, and distributes incoming mail and greeting incoming complainants)
Tailor requests and log supplemental information from Complainants and Respondents, confirms Complainants and Respondents information, directs mail once investigation is started.
Clear, concise correspondence or communication, information requested within 5 days of request and mail delivered to appropriate investigator same day it's received.
Assist Human Rights Specialists with investigations, organizing documents, speaking with parties and witnesses, documenting and tracking case events, and generating forms, recommendations and reports. Promptly reviews complaints upon assignment. Appropriately and accurately assesses witnesses. Gathers appropriate data. Accurately enters pertinent and comprehensible data into case management systems within three days of receipt. Follows Division format and policy for assembling data.
Schedules investigative activities of the Human Rights Specialist I, maintains calendar of investigator activities, HRS I requests event coordination after Front End Case Management meeting with HRS II.
Events scheduled within four weeks of request, utilization of electronic transfers, accurate scheduling of people and locations and provides clerical staff with information for notice of conference same day it is scheduled.
Case Management System (CMS) Utilizes the Case Management System to document and track responses, schedules interview and generates forms, ensures that data is properly and promptly entered CMS. and reports are generated, when required.
Conducts caseload audit under direction of HRS II, conducts inventory of all physical case files in the unit/office, conducts case load audit quarterly under the direction of the HRS II; accounts for missing files, and makes appropriate corrections on CMS.