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Case Manager

Location : Rhode Island, NY
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Essential Job Functions:
The candidate will perform the following essential functions:
• Intake and review applications for assistance consistent with federal requirements, program policies, and procedures
• Triage technical and application inquiries, identify solutions and respond in a timely manner to applicants.
• Respect client dignity and confidentiality at all stages of the application process
• Maintain and track applications, ensure information accuracy within the data management information system, log new information, and document awards.
• Ensure current and accurate records are available to applicants and jurisdictions
• Accurately maintain information within the financial tracking system including associated documentation
• Support accounting functions that track the payment to applicants.
• Prepare regular reports for the Program Manager including grant management system dashboard elements and observations from applications.


Required Qualifications :
Experience and Skill Requirements:
• Excellent attention to detail
• Customer service and/or phone intake background
• Strong written and verbal communication skills
• Excellent organizational and record-keeping skills
• Ability to manage multiple projects simultaneously
• Strong critical-thinking and problem-solving skills
• Experience and working knowledge of federal grants
• Embraces a quick pace
• Comfort speaking with applicants
• Strong customer service skills


Education Requirements:
Bachelor’s degree required and three years of related work in case management, client intake or similar.
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