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Computer Support Specialist

Location : Albany, NY
Job Type : Subcontractors
Reference Code : AS:FY2324:SFS01:24481
Start Date : 04/08/2024
End Date : 04/07/2026
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Position Type: Temp
Agency: The creation of a standard financial management system (FMS) for State agencies.
Location: Albany, NY
Hours: Mon.-Fri. 8:00am-5:00pm

Basic Duties (training is provided on-site):

• Answer calls and e-mail messages as they come into the agency's Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• Establish and maintain a working knowledge of the agency's navigation, procedures, and processing requirements
- Support users in the use of the system including, but not limited to, navigation, access, and reports.
• If required, route issues and requests to appropriate second line of support
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
• Participate in appropriate training, workgroups and agency meetings
• 1st Level Support for Help Desk and Security Incidents


Required Qualifications :

Knowledge, Skills, & Abilities:

• Experience with ServiceNow or other ticket or case management software is a plus
• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
• Knowledge of basic accounting principles
• Excellent communication skills
• Works well with others
• Reliable and trustworthy
• Ability to multi-task and set priorities
• MS SharePoint knowledge is desirable
• Ability to write non-technical correspondence, communicate in writing


Preferred Level of Education:
• High School graduate with some college; computer science related degree is preferred.


Penda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.


SUBS SUBMIT BY 03-27-2024

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