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Computer Support Specialist

Location : Albany, NY
Job Type : Temp/Contract
Reference Code : AS3-DOH-381
Start Date : 02/24/2020
End Date : 04/17/2020
Hours : Full Time
Travel : No
Relocation : No

Job Description :

  • Review data change requests submitted by municipalities for accuracy and completeness.

  • Using a Web based Data System, review the data in child specific records to ensure the request has been submitted appropriately. 

  • Correspond with Early Intervention (EI) Requesters. Utilize a web based ticketing system to create and update tickets.

  • Inactivate user accounts in database as needed. 

  • Maintain spreadsheets detailing communications to Early Intervention stakeholders.

  • Format policy and procedure documents. Update EI Provider accounts in database. 

  • Works on other ad hoc projects and requests as required.

Required Qualifications :

  • Ability to maintain confidentiality of child protected health information.

  • Correspond with stakeholders by phone and via email. 

  • Experience with web based ticketing systems. 

  • Proficient use of MS Office products: Word, Outlook, Excel. 

  • Ability to provide office support (filing, faxing, photocopying).

  • Excellent Customer Service, Communication, and Organizational Skills. 

  • Ability to work on a team and independently.

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