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Computer Support Specialist

Location : Albany, NY
Job Type : Temp/Contract
Reference Code : AS3-DOH-389
Start Date : 04/01/2020
End Date : 03/31/2022
Hours : Full Time
Travel : No
Relocation : No

Job Description :

This position serves in the Vaccine Program in the Bureau of Immunization. Duties include:


·         Learn, use and assist others with multiple online systems, including the New York State Immunization Information System (NYSIIS), the Vaccine Tracking System (VTrckS), and SharePoint.


·         Answer the Vaccine Call Center telephone, field questions from the general public and/or refer callers to subject matter experts.


·         Review and process vaccine orders using NYSIIS and communicate with healthcare providers to ensure orders are accurately completed.


·         Enter data into the Vaccine Tracking System (VTrckS) and verify provider demographics and vaccine return processing.


·         Track receipt of provider enrollment forms, both for new enrollees and during the annual renewal period. Maintain SharePoint database of enrollment forms.


·         Perform tasks associated with mailings or faxes to health care providers including provider registration forms or other informational materials.


Required Qualifications :

Experience using Microsoft Office applications (including Word, Excel, and Outlook); experience using online (web-based) computer systems; excellent communication skills, including telephone skills and customer service; ability to work independently and prioritize work load; experience reviewing data; attention to detail.


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