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Computer Support Specialists

Location : Albany, NY
Job Type : Temp/Contract
Reference Code : AS-OMH-122
Start Date : 04/01/2020
End Date : 03/31/2022
Hours : Full Time
Travel : No
Relocation : No

Job Description :

• Answers questions and resolves computer problems for staff, including assistance with MS Word and MS Excel. Manage entries into the Electronic Document Imaging system for file storage and retrieval.


• Provide customer assistance for clients using the VPCR. This includes assisting the customer in establishing the settings for the VPCR to operate properly.


• VPCR is integrated with email systems and this position is responsible for advising customers on what email systems are best suited to connecting to the VPCR.


• Advise customers on equipment best suited to correspond with the VPCR. Assist customer via phone or WebEx on how to install software best suited to for connecting to the VPCR. 


• Monitor error messages reported by end-user customers. Using the VPCR, mirror the steps followed by the user to confirm the error message is a continuing problem and report findings to programmers for correction and migration to production


• Once correction above is migrated, test the change in the development application. 


• Run reports from the VPCR and extract raw data for customized reports for BQI management.


• Data entry on a universal template with vital facts of each case being investigated.


 


Required Qualifications :
 
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