Computer Support Specialists

New York State Government Agency is seeking an experienced Computer Support Specialist to work for the IT Help Desk in our Albany office. The duration of the assignment is six months with the possibility for extension.

Job Duties:
-Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
-Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
-Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies

Required Experience:
Three to five years of experience in the following:
· IT customer support and training
· Computer installation, diagnosis and repair
· Network & standalone printer installation, diagnosis & repair
· Basic troubleshooting scanners and other peripheral devices
· Microsoft Office Suite / Office 365 troubleshoot / desktop support
· Virtual meetings tools including MS Teams, Zoom and WebEx
· Windows 10 desktop support
· VPN and remote technical support
· Adobe Pro troubleshoot / desktop support

Required level of education:
Associated degree in Information Tech. or computer related (ex: Information systems, computer science etc.)

Additional Information:
- A background check and fingerprinting will be required
- Interviews will be conducted via Microsoft Teams
- We do not provide parking, but there is metered parking around the building and the office is accessible by bus