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Help Desk Tech

Location : New York, NY
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :
 Job Description

NYC Agency is seeking two Help Desk Techs to support its offices in downtown Manhattan.

·       Support the Agency’s employees/users and walk them through various technical/computer issues

·       Utilize Manage Engine (helpdesk ticketing system)

·       Go to other Agency sites (5-min walk from main site) when necessary

·       Escalate calls to other offices, as needed

·       Help users with basic installation software (ex. Adobe, Microsoft Office Suite, etc.) and troubleshooting

·       Transport computer equipment from one site to another

·       Assist with the breakdown and set-up of computer equipment

·       Perform other duties as required

Required Qualifications :

·       Customer service skills

·       Communication skills

·       Background check required

·       Must be fully vaccinated against COVID-19

·       Shift: M-F 9am-5pm OR 11am to 7pm

·       At least 2 years of experience in working in a large network environment

·       Proficient in Microsoft Office suite

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