New York State Agency focusing on Human Rights
Screening: Conducts introductory interrogations to ascertain whether an individual has the jurisdictional basis to file a complaint
Intake: Responds to walk-in, telephone, and/or written inquiries
Prepares evidence to be placed into files.
Receives and collates mailed documentation.
Verifies, tabs, and enters information into case files.
Processes case-related mail/document gathering and other general office tasks (i.e. typing, scanning, photocopying, faxing,
filing, answering telephones, stamps outgoing mail, and distributes incoming mail and greeting incoming complainants)
Tailors requests and logs supplemental information from Complainants and Respondents
Confirms Complainant and Respondent information.
Directs mail once an investigation is started.
Contacts parties to see if willing for conciliation.