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Mortgage Assistance Processing Specialist

Position Summary:

The Mortgage Assistance Processing Specialist will provide assistance with processing applications submitted to the NYS Homeowner Assistance Fund; will communicate with Program applicants to obtain additional information needed to be able to process their applications; will communicate with mortgage loan servicers regarding action plans to assist applicants; and other tasks as assigned.

Essential Duties / Responsibilities:

The primary responsibilities of the position will be to:

• Contact applicants to obtain information needed to decide Program eligibility


• Communicate with Program applicants regarding potential application decision


• Manage a pipeline of assigned cases


• Run reports


• Data entry


• Other tasks as assigned

QUALIFICATIONS:

·         Minimum of one year in mortgage or credit application processing field, relevant experience will be considered

·         Minimum of two years providing customer service, relevant experience will be considered

·         Knowledge in understanding loan application documentation, including, but not limited to, assessing income documents, bank statements and other applicable application information

·         Experience communicating with homeowners at risk of foreclosure is a plus

·         Reporting any findings, if applicable, in a concise and detailed manner

·         Superior analytical, oral, and written communication skills, with ability to present information in easily understandable text