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Mortgage Assistance Processing Specialist

Location : New York, NY
Job Type : Temp/Contract
Start Date : 04/25/2022
End Date : 10/25/2022
Hours : Full Time
Travel : No
Relocation : No

Job Description :

New York State Agency - Onsite Position

Position Summary:

The Mortgage Assistance Processing Specialist, working with  Vice President of Compliance, and others, as assigned, will provide assistance with processing applications submitted to the the Program; will communicate with Program applicants to obtain additional information needed to be able to process their applications; will communicate with mortgage loan servicers regarding action plans to assist applicants; and other tasks as assigned.


Essential Duties / Responsibilities:

The primary responsibilities of the position will be to:

  • Contact  applicants to obtain information needed to decide Program eligibility

  • Communicate with Program applicants regarding potential application decision

  • Manage a pipeline of assigned cases

  • Run reports

  • Data entry

  • Other tasks as assigned



Required Qualifications :


·         Minimum of one year in mortgage or credit application processing field, relevant experience will be considered

·         Minimum of two years providing customer service, relevant experience will be considered

·         Knowledge in understanding loan application documentation, including, but not limited to, assessing income documents, bank statements and other applicable application information

·         Experience communicating with homeowners at risk of foreclosure is a plus

·         Reporting any findings, if applicable, in a concise and detailed manner

·         Superior analytical, oral, and written communication skills, with ability to present information in easily understandable text

·         Ability to be empathetic to applicant circumstances and build rapport with applicants

·         Ability to work overtime, as needed


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