Operations Manager (Lead Data Analyst)

The Manager of Operations provides assistance to Directors, Managers, Department Heads, and Project Teams in the SCA related to a wide range of operational areas. The job is accountable for the management of people and/or processes and/or projects, ensuring the efficient and continual functioning of their assigned area. Roles typically participate in the development of policies and/or procedures for their area and produce reports for leadership.

• Collaborates with team members and/or data systems to collect data
• Evaluates sources of information to determine any limitations, in terms of reliability or usability
• Cleans, manipulates and analyzes large sets of raw data
• Knowledge of at least one of the following: SQL, Python, R and/or other programming languages
• Builds data models, and checks for inaccuracies, and creates and maintains record of transactions in tools
• Knowledge of data visualization software like Microsoft Power BI and/or Tableau Blueprint
• Knowledge of automated tools such as Microsoft Power Automate or Power Tools to extract data and/or Extract, Transform, Load (ETL) tools
• Creates reports and dashboards and/or other visualizations to convey results
• Recommends data-driven solutions to key stakeholders
• Establishes KPIs to measure effectiveness of business decisions and/or management dashboards
• Creates presentations and reports based on recommendations and findings
• Conducts business analysis and research to identify key metrics and opportunities for improvement
• Provides end user training, documentation and support on process and metrics used
• Leads team of data analysts, directing and providing guidance on day-to-day tasks
• Coaches analysts on team and encourages learning and development
• Knowledge of Data Warehouses, and Data Lakes and/or other data storage locations

• Microsoft Office Suite
• Prior experience leading a team
• A degree in Business Administration, Computer Science, Computer Technology, Computer Programming & Software Development, Statistics, Mathematics, Engineering or a certificate of completion of a coding boot-camp and 2-3 years of experience
• Demonstrated knowledge of digital skills. Knowledge of and experience using Microsoft Power BI/ Tableau, SQL, ETL Tools
• Excellent verbal and written communication skills, with the ability to effectively tailor technical concepts for less technical audiences

Salary: $64 per hour