Paralegal

Title: Paralegal
Position Type: Temp
Agency: New York State agency that provides financial support.
Location: Albany, NY
Hours: Mon.-Fri. 9:00am-5:00pm

Job Description
Our client, a “NYS agency focused on financial services”, is looking for a Paralegal to work in the Consumer Assistance Bureau.

Responsibilities

• Responsible for handling a variety of consumer financial services complaints in a timely and effective manner. This includes reviewing the financial institution’s response to the complaint, writing a brief synopsis of the dispute, and sending the consumer the appropriate letter to close the case.
• Respond to phone inquiries and written inquiries from consumers regarding their complaint or general issues they may have with a financial services company.
• Inform consumers of complaint filing procedures or refer them to another government agency, if appropriate.
• Code incoming new consumer complaints and send out the proper initial letters.
• Identify cases requiring prioritization and refer them to a supervisor for assignment.
• For new financial services respondents not already in our system, research the entity’s agency's license status, applicable government regulator, and obtain the institution’s contact information to handle the complaint.
• Work collegially and collaboratively as a team in support of handling and resolving consumer financial services complaints.
• Other duties as assigned.

Required Qualifications
• Minimum of one year of experience working as a paralegal.

Penda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

SUBS SUBMIT BY 04-29-2024