Receptionist

Location : Albany, NY

Job Type : Subcontractors

Reference Code : 24P-07A

Start Date : 05/23/2024

End Date : 05/23/2026

Hours : Full Time

Travel : No

Relocation : No

Job Description :

Title: Receptionist
Position Type: Temp
Agency: New York State agency responsible for auditing and managing government operations and assets.
Location: Albany, NY
Hours: Mon.-Fri. 9:00am-5:00pm

Job Description
Our client, a “NYS agency focused on auditing and managing government operations and assets.”, is looking for a Receptionist for the Retirement System's Call Center.

Responsibilities

• Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System’s portal, which will include:
o Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrollments and understand the loan process).
o Updating information on Death/Survivor Services (e.g., taking reports of passing, providing forms assistance, and explaining death beneficiary process).
o Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).
o Documenting callers’ issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.

• Assist in the completion of casework and resolution of other Retirement System matters, as necessary, which will include:
o Scanning loan forms and completing basic data entry to initiate the loan process.
o Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).
o Accessing and navigating Retirement Online, the Internet and the agency's Intranet.
o Other duties as assigned.

Required Qualifications :

Required Qualifications

• Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone.
• Possess effective oral and written skills.
• Perform tasks accurately and within specific time frames.
• Can operate a personal computer or laptop.
• Able to learn and use the Retirement’s System’s databases, Retirement Online, the Internet and OSC’s Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries.
• Spanish speaking is a plus.

Penda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

SUBS SUBMIT BY 05-07-2024