Registered Nurse

This individual is primarily responsible for working in a centralized complaint intake unit processing hospital, ambulatory surgery center, End-Stage Renal Disease (ESRD) and other clinical setting complaints, under the direction of the New York State Department of Health (DOH).  Responsibilities include but are not limited to answering telephone calls, responding to executive and/or written correspondence from patients, family representatives, advocates, and health care providers with complaints about care and services at these settings.  The nurse will ask questions sufficient to understand the nature of the complaint and its likely impact on patient care and services.  Complaint information will be entered into the federal Aspen Complaint Tracking System (ACTS) for review during triage.  This individual will participate in Case Review, Triage, CHIP Bureau meetings and perform other activities as directed.

Minimum qualifications:

1. Licensed as a Registered Professional Nurse in New York State.

2. Recent clinical experience in various provider settings.

3. Experience with computers, computer databases, Outlook and Microsoft Office Suite.

Preferred Qualifications:

1. Knowledge of state and federal regulatory requirements and experience handling sensitive confidential information.

2. Strong interpersonal skills are desirable to facilitate positive customer satisfaction in situations that are sensitive in nature.

3. Excellent telephone and written communication and assessment skills.

4. Ability to work independently with minimal supervision.

5. Ability to relate effectively to patients/families, providers, and administrative personnel.

 

Penda Aiken, Inc. is an Equal Opportunity Employer.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

 

 

SUBS SUBMIT BY 03-21-2023