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Social Worker

Location : Albany, NY
Job Type : Subcontractors
Reference Code : AS:FY2324:DOH01:24482
Start Date : 04/01/2024
End Date : 03/31/2026
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Position Type: Temp
Agency: New York State health agency.
Location: Albany, NY
Hours: Mon.-Fri. 9:00am-5:00pm


This incumbent will be responsible for receiving complaints against a NYS Facilities and triaging them to the appropriate regional office, other agency's programs or state oversight agency as applicable. Functions include:

• Addressing the callers/complainants concerns without interruption, while remaining understanding, supportive and focused to ensure the caller has ample opportunity to review their concerns.
• Screen complaints to determine triage decision and finalize initial report within 1 hour of receipt.
• Contact complainants to obtain additional information if necessary;
• Prepare and send correspondence to complainants regarding the disposition of their complaint(s).
• Respond to general inquiries regarding the complaint process;
• Participate in process improvement activities including daily case review;
• Assist with Management Reports;
• Participate in training and continuing education activities.




Required Qualifications :

Minimum Qualifications: On or before the date of filing an application, the candidate must be licensed and currently registered by New York State as a Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) or must possess a Bachelor’s degree in Social Work and one year of post bachelor’s experience in Social Work. In addition, the Candidate must have excellent telephone, listening and written communication skills; working knowledge of all Microsoft Office products and experience with complex data entry systems.


Preferred Qualifications: Must have strong interpersonal, problem solving, decision-making and time management skills and the ability to communicate effectively with all internal and external stakeholders. In addition, the ideal Candidate must have excellent writing and editing skills and be able to effectively interpret laws and regulations governing adult care and assisted living facilities in New York State.


Penda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.


SUBS SUBMIT BY 03-26-2024
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