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Switchboard Operator

Location : Albany, NY
Job Type : Subcontractors
Reference Code : 23-ADM-22
Start Date : 06/15/2023
End Date : 06/14/2025
Hours : Full Time
Travel : No
Relocation : No

Job Description :

1. Respond to customer service inquiries by telephone, through written correspondence, by email and in person.


2. Extract information from DOS records to assist customers. Direct customers to appropriate online databases, forms, applications and instructions which outline request requirements. Explain statutory requirements and defend agency policies and procedures. Provide customers with navigational assistance with online applications.


3. Review applications for compliance with laws, policies and procedures. Process application and form fees and reconcile daily cash reports.


4. Prepare written or email correspondence to applicants identifying application errors or deficiencies. Electronically preserve each record in accordance with DOS guidelines.


5. Create computerized license, registration and filing records in accordance with DOS guidelines.


6. Answer approximately 60 call center calls a day.


7. Other duties as assigned.

Required Qualifications :

Mon.-Fri.: 8:30am-4:30pm


Penda Aiken, Inc. is an Equal Opportunity Employer.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.



SUBS SUBMIT BY 05-31-2023
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