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Training Coordinator

Location : Buffalo, NY
Job Type : Temp/Contract
Start Date : 12/01/2020
End Date : 11/23/2021
Hours : Full Time
Travel : No
Relocation : No

Job Description :

The Training Coordinator position will be responsible for working with the Organizational Change Management (OCM) Team Lead(s) to support end-users through changes related to the Workday implementation. The Training Coordinator will be responsible for compiling training materials and managing training events and schedules. They will also be responsible for assisting with configuration changes, testing, and implementing technical enhancements and solutions to Workday. They will work closely with the functional areas and IT on an on-going basis.


 



  • Bachelor’s degree and the equivalent of one (1) year of full-time experience in training, customer service, help desk and/or call center experience; or

  • Associate’s degree and the equivalent of three (3) years of full-time experience in training, customer service, help desk and/or call center experience

  • Experience with Workday

  • Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills

  • Proficiency in word processing and presentation software

  • Ability to operate media equipment such as projectors and personal computers

  • Knowledge about traditional and modern training methods and techniques

  • Exceptional organization skills, leadership and interpersonal skills

  • Ability to work with a team and have attention to detail

  • Knowledgeable about learning management systems, instructional design and e-learning platforms

  • Ability to handle multiple assignments and assess and analyze data

  • Demonstrated experience developing and/or coordinating logistics for end- user training in a variety of formats (instructor-led/classroom, virtual, or computer-based e-learning)

  • Experience with Workday


Required Qualifications :

A working understanding and knowledge of how people go through a change and the change process.


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